From concealed carry to customer service, learn more this spring

Customer Service: Valuing Others March 21

You never get a second chance to make a first impression — and nobody knows that more than SCCC Dean of Humanities Adam Borth, who gained a following from local business owners after his first presentation of “Customer Service & Valuing Others” last spring. This month, Borth is back with a second edition from 9 am. to noon Tuesday, March 21, in the SCCC Student Union, room 214.

“Adam did such a wonderful job, people were really excited,” said SCCC Director of Business & Industry Norma Jean Dodge. “It got me to thinking that he would be perfect for a three-hour session.”

The workshop focuses on the concept that the key to maintaining and recruiting a loyal customer base lies in showing value to every individual. The workshop will explore ways to provide customer service basics, examine case studies, and provide employees and employers with tools for application.

SCCC’s B&I department routinely sponsors workshops in collaboration with the Liberal Area Chamber of Commerce. Dodge said a half-day customer service offering is traditional.

“We know people like this material, need to hear it, and getting a fresh perspective is always good,” she said. “I’m especially excited to hear what Adam has to say about internal customer service — the way we interact with coworkers and teammates.”

Borth, who serves as Dean of Humanities and Social Sciences at SCCC, previously served as Director of Research and Assessment, after serving seven years as a faculty member for Cowley County Community College. Adam holds a Bachelor of Science degree Mass Communications and a Master of Education degree from Northwestern Oklahoma State University, and an Ed. D in Educational Leadership (ABD) from Baker University.

Local and area business people and community members are encouraged to attend the workshop “Customer Service and Valuing Others” from 9 a.m. to noon Tuesday, in the second-floor room E/W 214 in the SCCC Student Union building. Fee is $49 per person.

For information or to register, contact B&I, at 620-417-1170, bandi@sccc.edu, or stop by the offices on the campus of SCCC, Industrial Technology Division, 2215 N. Kansas Ave., Liberal.  Or visit our college website, sccc.edu.

Introductory Craft Skills series enables on-the-job upgrades March 23

There’s still time to register for the first session of Introductory Craft Skills, a series of professional development classes being offered for employees who would like to upgrade credentials and maybe even qualify for a raise.

“Organizations are always looking to reduce job-related injuries, protect employees from the growing threat of workplace violence, avoid costly fines and penalties, and make work areas safer for employees,” said Norma Jean Dodge, Director of Business and Industry at SCCC. This four-session series taught by SCCC faculty Manuel Bustillos and Chris Hickman offers employees a chance to get the critical training needed in four, one-day workshops.

The course will provide participants the tools needed to keep their workplaces safe, by reviewing common causes of workplace incidents and accidents, discussing proper protective equipment, reviewing hazards associated with handling materials, and learning techniques to avoid injury and property damage.

Fee is $95 per session, or $360 for all four sessions. The first takes place from 1 to 8 p.m. March 23 (a Thursday). Registration is required and open seats are still available.

To register or for more information, contact Joy Fosdick, with the Business & Industry office at SCCC, at 620-417-1170 or email bandi@sccc.edu.

Don’t stress… come to Business Over Breakfast March 29

Does it seem that your employees are taking more sick days than they did last year?  Is office morale not what it used to be?  Are you concerned that your staff, or even you, are on the brink of burn-out?  Then this Business over Breakfast is for you!

Dr. Leslie Bissell, Executive Director of Southwest Guidance Center, will be presenting on Stress Management in the Workplace.  Participants will learn how mental health issues impact employees, learn some tips for how to talk with employees in a sensitive way about their performance, and practice some basic stress management skills that will help not only them but office morale as well.

The $10 fee for this class covers breakfast. It all takes place from 7:30 to 8:45 a.m. March 29 in Room 214 of the Student Union at SCCC. Deadline to register is Friday, March 24. Contact Joy Fosdick, with the Business & Industry office at SCCC, at 620-417-1170 or email bandi@sccc.edu.

Conceal Carry Class April 22

Register now for the Kansas Concealed Carry Class offered Saturday, April 22, by the Business & Industry office at Seward County Community College Saturday.

The eight-hour course provides firearm training, including classroom and range instruction. Beginners and experienced shooters will find helpful information, presented by the SCCC Director of Safety Dennis Mulanax. With more than two decades of law enforcement and security experience, Mulanax provides multiple perspectives regarding safety, liability, and responsible use of firearms.

Participants can learn how to:

*Safely handle a gun

*Survive a real-world encounter

*Maintain a proper mindset.

This course is for Kansas citizens seeking licensure to carry a concealed firearm and be recognized by 36 other states. Emphasized within this safety training are the legal elements of force, and personal liability protection.

Participants will need to furnish their own handgun and 50 rounds of ammunition, along with safety glasses and hearing protection. Registration is required and open seats are still available. All participants must have a valid Kansas drivers license.

Cost of the class is $100.

To register or for more information, contact Joy Fosdick, with the Business & Industry office at SCCC, at 620-417-1170 or email bandi@sccc.edu.

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